Technical Writer 7827-2614

at  Foilcon

GENERAL SKILLS

• Experience in the creation of technical project and user documentation, including procedures at the specified experience level
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
• Knowledge and experience in developing on-line documentation
• Knowledge and experience with at least one platform
• Knowledge and experience with communications protocols
• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
• Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences
• Ability to create a quick start guide covering the main steps a user will follow
• Ability to create a detailed configuration/administrative guide to users covering all details required
• Experience and ability to create a glossary or list of terms and definitions
• Experience with office automation suites, presentation tools, and at least one authoring package
• A team player with a track record for meeting deadlines
• Proficiency in English Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

DESIRABLE SKILLS

• Knowledge, understanding and experience in publishing content on websites
• Strong interviewing and listening skills to capture necessary information
• Ability to learn and work with new graphic tools as required
• Ability to validate technical documentation and confirm documentation aligns with product functionality
• Ability to create feedback forms/tools to gather information from users
• Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help
  Skills

TECHNICAL SKILLS - 15%

• Proven experience in investigating, analyzing and estimating system applications in a large integrated mainframe and mid-tier environment
• Experience with all stages of automated system implementation in complex mainframe, with online batch, and Financial reconciliation transactions
• Experience working with legacy infrastructure hosting environments such as mainframe with complex applications; Experience with supporting legacy applications and modernizing
• Demonstrated experience with implementation of business solutions using Custom off the Shelf solution implementations such as Oracle Siebel based systems and photo comparison technologies
• Ability to document requirements using story boarding utilizing tools such as Azure DevOps and Jira
• Demonstrated experience with HP ALM (Quality Center) to support test activities
• Experience with prototyping tools to deliver high quality prototypes and mock-ups
• Experience with submitting and managing project collateral (conceptual and logical) in repository tools such as PowerDesigner
• Experience with reporting tools such as Microsoft Power BI

BUSINESS ANALYSIS SKILLS - 25%

• Experience with engaging business and IT stakeholders, understand requirements for new functionality or changes to existing ones and providing high level and detailed estimates
• Ability to write high quality business cases, working with corporate governance bodies and navigating approvals
• Experience with documenting deliverables (Functional and Non-functional requirements, System Requirements Specifications, Business requirements / rules, Business Process Models, Data Requirements / Models (conceptual / logical), Risks and Issues, Business and System Use Cases, Requirements Traceability Matrices, Status Reports, Test Plan / Strategies, Test Cases etc.)
• Demonstrated experience with JAD/Sprint session facilitation and the ability to interpret business needs to technical requirements
• Demonstrated ability in conducting feasibility analysis, project scoping and providing project work estimates
• Experience with requirements development involving requirements elicitation, analysis, specification and validation

COMMUNICATION SKILLS - 15%

• Excellent analytical, problem solving and decision-making skills
• Excellent communication skills
• Demonstrated experience in the facilitation of project meetings for reviews
• Experience in reporting progress of assignment on a regular basis to Project Management and raise any issues / concerns and propose mitigation strategies
• Experience with creating automated information and status reporting

BUSINESS SUBJECT MATTER KNOWLEDGE AND EXPERTISE - 15%

• Good understanding of program & service concepts, general and best practices, business processes & rules, stakeholders & relationships, service delivery models (incl. self service / digital service), private & public partnership, etc in complex and high-impact critical Public services related to licensing, registration, permit, enforcement, safety inspection, photo identification and related fraud prevention line of businesses, services, or functional areas, in relation to I&IT application software delivery

PUBLIC SECTOR EXPERIENCE - 5%

• Experience with Public Sector I&IT Solutions architecture, application design, quality assurance standards, project delivery methodologies, and practices
• Demonstrable knowledge of Public Sector applications, databases and systems while developing cross cluster, multi-year business solutions including knowledge of Custom off the Shelf product implementations with third party vendors
• Experience working in accordance with Acts, Policies and Procedures of Public Sector Services

RESPONSIBILITIES

• Creates professional technical project and user documentation, including systems and operational procedures.