Technical Writer

at  BitGo

BitGo is the leader in digital-asset financial services, providing institutional investors with liquidity, qualified custody, and security solutions. Founded in 2013, BitGo pioneered the multisignature wallet for Bitcoin and is the first digital-asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through prime brokerage services and acts as the custodian for Wrapped Bitcoin (WBTC), the leading global stablecoin for Bitcoin. In 2018, we launched BitGo Trust Company, the first qualified custodian purpose built for storing digital assets. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. Today, BitGo processes approximately 20% of all global Bitcoin transactions, supports over 1,000 coins and tokens, and enables staking from the safety of cold storage. BitGo provides the security and operational backbone required for more than 1,500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
We seek technical-writing candidates with autonomy, a client-first mindset, expertise working in Git, and an understanding of the cryptocurrency landscape. If you’re passionate about pushing the boundaries of blockchain technology and have experience writing developer documentation, join us at BitGo to shape the future of digital assets.
This role is a hybrid/remote position with expectations to work onsite at our Palo Alto, New York, or Toronto office 3 times per week.

SKILLS & EXPERIENCE:

We’re looking for a teammate who embodies our values of open communication, transparency, ownership, and high-level craftsmanship. We want someone who shares our vision and mission of delivering trust in digital assets.

PREFERRED:

• Understands and has a strong interest in cryptocurrency, blockchains, and encryption, or have a proven record of learning complex, technical concepts
• Familiarity with JavaScript/TypeScript
  Why Join BitGo?
  Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We’re looking for new teammates who will bring innovative ways of thinking and problem solving, and who want to radically change the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus, and stock options
• 100% company paid health insurance for employee, partner, and dependents
• Paid parental leave
• Paid vacation
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change ever seen to the financial services industry. Join us if you want to contribute to radically transform money and finance for the better.
Pay Transparency Notice: Depending upon your leveling and location, the compensation for this role averages between $101,000 - $160,000 USD base salary. Equity, an annual performance bonus and the benefits outlined above are also a part of this role’s package. This job posting may span more than one career level

• Create and maintain documentation for BitGo product offerings, shaping everything from the information architecture of our Developer Portal to writing integration guides to maintaining API reference.
• Full-stack technical writing, responsible for writing developer documentation and UI text for the web application that our clients use.
• Ensure documentation meets the needs of diverse BitGo client use-cases.
• Provide guidance and develop self-serve resources that enable BitGo engineers to contribute to our documentation as much as possible, while guiding them to become more confident writers.
• Consolidate documentation from multiple sources into a cohesive, discoverable user experience.
• Offer critical input during product development.
• Channel user feedback to improve internal workflows and documentation.