Technical Writer

at  Juvare

JUVARE is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers and higher education around the world. JUVARE solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries around the world. JUVARE helps our clients prepare, connect, and respond to protect people, property, and brands.
We are searching for a Technical Writer who wants to make a difference. Juvare’s Product Communications team is seeking a proactive and detail-oriented writer to craft and maintain software documentation that drives our government and corporate clients’ success in emergency management, public health, and healthcare.
Location: Atlanta, GA or Remote
Reports To: Manager of Product Communications

Job Duties:

• Collaborate with cross-functional teams, including product, engineering, support, and client success, to thoroughly understand our products and their documentation needs.
• Design, write, and maintain high-quality documentation for both internal and external audiences.
• Utilize Madcap Flare to create, manage, and publish clear, precise documentation, adhering to both general technical writing standards and our specific style guide.
• Evaluate and enhance existing content based on structured review protocols.
• Ensure a consistent voice across all documentation, prioritizing clarity and cohesion.
• Plan and maintain the information architecture to optimize content reuse and accessibility.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent professional experience.
• At least five years of experience in technical writing, specifically within the software industry.
• At least five years of experience with Madcap Flare.
• Exceptional communication, analytical, and organizational skills.
• Expertise in English grammar, syntax, and formatting.
• Proven ability to work both independently and collaboratively within a team environment.
• Experience contributing to and working with style guides and other documentation tools.

We offer a comprehensive benefits package designed to support your well-being and professional growth, including:

• Competitive health and life insurance packages
• 401K with corporate matching
• Commuter expense and tuition reimbursement
• Unlimited PTO policy

• Collaborate with cross-functional teams, including product, engineering, support, and client success, to thoroughly understand our products and their documentation needs.
• Design, write, and maintain high-quality documentation for both internal and external audiences.
• Utilize Madcap Flare to create, manage, and publish clear, precise documentation, adhering to both general technical writing standards and our specific style guide.
• Evaluate and enhance existing content based on structured review protocols.
• Ensure a consistent voice across all documentation, prioritizing clarity and cohesion.
• Plan and maintain the information architecture to optimize content reuse and accessibility