Technician - Digital Hardware

at  JCDECAUX

This role is a key part of our Digital Operations team focusing on JCDecaux Digital Advertising products and hardware. You will ensure all new and replacement hardware is configured, commissioned and in working order before going onto our live Digital estate. You will also build solutions for repairing hardware and increasing the life of the Digital asset.
What you’ll be doing…
Commissioning of HardwareCommissioning new digital advertising assets ensuring their fit for installation and minimise on-site commissioningOwner of the hardware commissioning process and ensuring continuous improvementAssisting the Project team and contractors with on-site installationsCommissioning and preparing new components for reactive fault resolutionEnsure when on site or in the warehouse company uniform and PPE is worn when needed.Repair of faulty/damaged hardwareRepairing damaged components returned by field operatives which are no longer within warrantyAdvise senior management of tooling requiredBuild solutions to repair faulty hardwareProvide feedback on how to improve future product reliability and prolonging the assetTesting component returned from the field or from RMADigital ProductsAssist with the creation of early life reports on new digital products to prove feedback to Corp and the UK Business on the initial thoughts and issues with the product.Build tailored documentation to assist field operatives with on-site activitiesEnsure all product are recorded on Digi LifePaying attention on new Corp digital products and product updatesReview product retrofit releases from CorpKeep updated with industry developments ensuring that JCDecaux remains at the forefront of Digital Out Of Home (DOOH).Assist with and carry out training plans for Digital Field TechniciansAssist with creation Standard Operating Procedures (SOPS) and documentationProviding the Digital Senior management with constructive feedback on the Digital Product and areas of improvementProblem resolutionTroubleshoot hardware issues from Digital Technicians in the field.Assist with the maintenance of the known issues list
A little bit about you…
A high standard of personal presentation, along with excellent interpersonal and communication skills, (both written and oral).Excellent analytical and problem-solving skills - ability to break down problems into components and make systematic and rational judgements based on relevant information.Basic electrical understanding/competency.Computer literate, ability to use laptop, computers, Smartphones and other mobile devicesAn understanding of communications networks (WAN, LAN, cellular and ADSL Routers)Conversant with Microsoft Office (i.e. Excel, Word)Ability to work well and enjoy working in the constantly changing and challenging operations arena.Adaptable, committed and reliable.Able to undertake reasonable lifting duties.Prepared to work in all weather conditions.An interest in mechanical & technical tasks is essentialA positive “can do” enthusiastic attitude towards addressing technical challenges.self-motivated working alone or as part of a teamComfortable with working at height within safety guidelines.Experience and QualificationsExperience directly involved in troubleshooting and field repair of electromechanical systems and equipment.Proven record of working under pressure while prioritising and meeting strict deadlinesAbility to communicate and interact with clients and senior managementHighly organised with a proactive approach to working and solutions focusedSupporting colleagues and sharing informationA flexible approach as the role involves some travel as well as working unsociable hoursBoth literate and numerate to complete reports.IPAF & PASMA trained and experience with MEWPsExperience with supporting digital screens and IT systemsClean full driver’s license.Maths and English GCSE or equivalentNetwork Rail Training required (training provided)

A little bit more about us…

• We believe in building a diverse and inclusive culture and positive employee experience.
• We are One Team, more than just ourselves.
• We are customer first, we understand, and help solve our customers’ problems.
• We Test & Learn, we are empowered to learn and grow, unafraid of change.
• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career

Please refer the Job description for details