Technician (f/m/d)

at  Digital Realty

The Technician (f/m/d) is responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

A BIT ABOUT US

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We’ve 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

• Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
• Receives and handles client requests received from the service planning department and the ECSC department
• Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
• Remote Hands (Hands & Eyes) support which includes:
• Customer equipment migration through labeling, installations, documentation and testing
• Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
• Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
• Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
• Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
• Follows up on customer termination requests and questions
• Customer request Reporting and administration in the internal system