Technician Field Ops

at  SITA Switzerland Sarl

EXPERIENCE:

• Minimum 1-3 years’ experience desktop support.

• Must have dealt directly with external customers delivering to SLAs.

• Airline experience and/or ATI know-how.
• Degree or equivalent Diploma/ Certificate in Computer science Electronic Engineering or equivalent
• Recognized Industry certification (CISCO/ITIL/ Microsoft/VMware).
• Minimum of 3 years of experience with the following: Microsoft Windows Operating System 10/ Break Fix experience with workstations, printers, monitors
• Network basic troubleshooting skills.
• Effective written and interpersonal communication & bee able to work on-site.
• Able to Obtain and retain a Transport Canada Security clearance.
• Some travel may be required.
• Driver’s license required.

ABOUT THE ROLE & TEAM:

As a Technician Field Ops, your role will be to provide Service Operations support to internal and external customers in accordance with SITA’s standards where you will work on-site at the Toronto Airport.

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer’s internal resolver groups and the Service Desk.

• Report and escalate to the next level those problems which cannot be fixed.
• Work on shiftwork (to be determined with your manager).

Qualification: