Technician II, IT Support

at  MicroVention Inc

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory levels and participate in IT related projects. Job duties:

• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Lead the coordination of replacing leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Lead the process to triage, assign and escalate tickets through the IT help desk ticketing system.
• Lead in maintaining the IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Support the SharePoint Online sites and oversee the IT Department area on the company intranet.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data.
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Understanding of software as a service, single sign-on, multifactor authentication and security practices.
• Document end user help guides, updates to intranet, asset lists, and incidents.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Perform additional responsibilities as assigned

• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Lead the coordination of replacing leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Lead the process to triage, assign and escalate tickets through the IT help desk ticketing system.
• Lead in maintaining the IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Support the SharePoint Online sites and oversee the IT Department area on the company intranet.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data.
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Understanding of software as a service, single sign-on, multifactor authentication and security practices.
• Document end user help guides, updates to intranet, asset lists, and incidents.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Perform additional responsibilities as assigne