Technician, Support Operations (Night Shift)

at  Global Relay

WHO WE ARE:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

The Technician, Support Operations team will be focused on providing support to our global customer base for all Global Relay products and services that Customers depend upon. The Support Operations team is available 24 x 7 x 365 to assist customers in a professional and courteous manner as well as monitoring all critical services to proactively identify issues which impact our customers.
This technical role is for individuals looking to grow their skillset with a focus on progression and developing their technical knowledge.
As a technician, you will effectively communicate, both verbally and in writing, while working in a fast-paced environment with a complex service offering. Technicians are detailed orientated and methodical in their approach.