Technicien de Service à la Clientèle/Field Service CSR

at  BlueCrest

DMT Solutions Global Corporation (d/b/a “BlueCrest") is looking for skilled and motivated technicians who want to be part of a winning team. We have over 23 technicians and/or technical support staff across Quebec, divided between the 2 main regions of Montreal and Quebec City, covering several major private and government customers. Our mission: to support our business partners by providing them with state-of-the-art, high-performance high-volume mail insertion equipment, as well as a wide range of software and inkjet printing solutions. Our service team ensures rigorous follow-up to guarantee continuous, uninterrupted production for our customers. Joining the BlueCrest family means joining an innovative, motivated team at the forefront of the mass mail processing market.
BlueCrest is a global leader and innovator in the mail market. Although our manufacturing headquarters are based in Danbury, Connecticut, we are a global company with customers and team members in more than 15 countries, including an extensive field service team of more than 1,000 specialized field service technicians.

On-site technicians ensure the operation of electromechanical equipment for major customers. They are also at the forefront of customer service and customer relations. On-site technicians perform preventive maintenance and repair if needed high-volume mail insertion systems.

• Proactively plan and carry out preventive maintenance
• Resolve problems reported by customers
• Proactively monitor, plan and prioritize tasks to maximize customer satisfaction
• Plan and carry out equipment upgrades and new installations
• Manage a call queue to ensure that customers are contacted in accordance with established guidelines, and that incidents are qualitatively resolved in accordance with established guidelines.

QUALIFICATIONS

As a field-based mobile technician, you should have the following qualifications:

• Experience in troubleshooting and repairing complex mechanical equipment.
• Good experience of working on electromechanical equipment.
• Experience in building and improving customer relationships.
• A valid driver’s license is required.
• Must maintain reliable transportation to and from customer sites.
• Ability to perform frequent lifting and/or moving of objects weighing up to 50 lbs.
• Flexibility to work overtime, weekends, holidays and/or different shifts as required with minimal notice
• Ability to work as part of a team
• Desire to grow and contribute to the success of the local team.

QUALIFICATIONS

En tant que techniciens mobiles basés sur site; vous devriez détenir les atouts suivants :

• Expérience dans le dépannage et la réparation d’équipements mécaniques complexes
• Bonne expérience de travail sur des équipements électromécaniques
• Expérience dans l’établissement et l’amélioration des relations avec les clients
• Un permis de conduire valide est requis
• Doit maintenir un moyen de transport fiable pour se déplacer vers et depuis les sites des clients
• La capacité d’effectuer des opérations fréquentes de levage et/ou de déplacement d’objets pesant jusqu’à 50 lb.
• Flexibilité pour travailler des heures supplémentaires, les week-ends, les jours fériés et/ou différents quarts de travail au besoin avec un préavis minimal
• Aptitude à travailler en équipe
• Désir de voir évoluer et de participer au succès de l’équipe local.

Please refer the Job description for details