Techno-commercial coordinator

at  John Crane

To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.

Responsibilities:

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Support external sales team with specific customer account information,
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies