Techno-commercial coordinator

at  Smiths Group

JOB FUNCTION:

Customer Service
About Us
Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.
Connect with us on LinkedIn: John Crane: LinkedIn
Job Description
To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.
Duties & Responsibilities

Responsibilities:

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Support external sales team with specific customer account information,
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

The Individual

Skills and Experience:

• Diploma or University Degree in Economics, Commerce or similar field
• 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
• Experience of working in a multinational and multicultural environment
• Technical knowledge of or ability to learn SAP system
• Product knowledge or ability to learn about John Crane product portfolio & product codes.
• Excellent MS Office background
• English language preferred. French is an advantage

Diversity & Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Support external sales team with specific customer account information,
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodie