Technology Assistant: Level I

at  Claremore Public Schools

TRAVEL REQUIREMENTS:

Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities:

• Extensive knowledge of computer hardware and software installation procedures.
• Knowledge of all school district personal computer and software applications.
• Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
• Ability to work independently.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to supervisor.
• Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
• Ability to carry out instructions furnished in written or oral form.
• Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
• Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

QUALIFICATIONS PROFILE

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• A+ certification and networking certifications preferred.
• Motor Vehicle Operator’s License or ability to provide own transportation.

Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair is preferred.

POSITION PURPOSE

Under the general supervision of the Director of Technology, to maintain the school district’s computer and network equipment in operating condition, meeting the technology needs of the district; installing, troubleshooting, and repairing computer hardware and software, and resolving immediate computer operational problems.

Essential Performance Responsibilities

• Installs and maintain computer operating systems, application software, and related computer equipment.
• Performs computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs).
• Creates and maintains E-Mail and Internet accounts on computers; configures E-Mail and security on computers.
• Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Provides technical support to users of hardware and software.
• Maintains the school based computer labs in good working order.
• Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
• Assists in record-keeping regarding the functioning and inventory of the school district’s computers and related equipment, repairs, etc.
• Assists in making recommendations regarding the purchase of new computers, software, and related equipment.

ADDITIONAL DUTIES:

Performs other related tasks as assigned by the Superintnendent, Director, or desginee.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.