Technology Business Services Assistant

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, educatio

Desired Qualifications:

• Ability to provide strong technical analysis and troubleshooting information to vendors and internal partners clearly to resolve complex ATM issues
• Experience with ASVS, CPG, SES, NMC, cash handling, cash transportation, and dispatch is a strong bonus but not necessary
• Basic technical knowledge in networking, computer hardware, computer systems, computer interfaces (Firmware) including but not limited to switches, routers and machine hardware
• Ability to pull data from multiple data sources and partners to identify technical “root cause” and escalate to management or vendor partners
• Ability to read and process complex technical manuals
• Call center experience
• Ability to provide complex Technical Support to our Branch Banking Partners
• Excellent verbal, written, and interpersonal skills
• Advanced knowledge of Microsoft Office Suite
• Ability to interact with integrity and a high level of professionalism with all levels of vendors, team members, and management
• Ability to multi-task in a fast-paced technical vendor dispatch environmen

Wells Fargo is seeking a Technology Business Services Assistant in the ATM Support Group as part of Consumer and Small Business Banking Operations
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided
• The agent provides phone assistance to vendors and branch employees related to ATM and Teller Cash Recyclers. This entails troubleshooting software, hardware, and network communication faults.
• Agents will be responsible for monitoring the ATM network, and documenting inquiries and status updates, while adhering to work guidelines, policies, and regulations.
• Candidates must have the ability to multi-task in a fast-paced call center environment while utilizing problem solving skills to address moderately complex concerns.
• Agents are expected to escalate issues to leads or management when a solution is unclear or when identifying a potential process improvement.

Required Qualifications, US:

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong technical analysis and troubleshooting information to vendors and internal partners clearly to resolve complex ATM issues
• Experience with ASVS, CPG, SES, NMC, cash handling, cash transportation, and dispatch is a strong bonus but not necessary
• Basic technical knowledge in networking, computer hardware, computer systems, computer interfaces (Firmware) including but not limited to switches, routers and machine hardware
• Ability to pull data from multiple data sources and partners to identify technical “root cause” and escalate to management or vendor partners
• Ability to read and process complex technical manuals
• Call center experience
• Ability to provide complex Technical Support to our Branch Banking Partners
• Excellent verbal, written, and interpersonal skills
• Advanced knowledge of Microsoft Office Suite
• Ability to interact with integrity and a high level of professionalism with all levels of vendors, team members, and management
• Ability to multi-task in a fast-paced technical vendor dispatch environment

Job Expectations:

• Training Schedule: Mon - Fri 9:00 am to 5:30 pm, for 3-4 weeks. After which a permanent schedule will be provided based on business need and individual skills..Schedule: Potential schedule Monday, Tuesday, Friday and Saturday 8am-7:30pm
• This position is not eligible for Visa sponsorship
• Job posting may come down early due to volume of applicants.
• Flexible scheduling (4 x10 or 5 x 8 work schedules available)
• Must be willing to work at least one weekend day a week
• Must be willing to work 1st or 2nd shift hours
• Must have flexibility to work mandatory overtime with less than 12 hours’ notice
• This position offers hybrid schedule
• 24/7/365 ATM Technical Support, Vendor Dispatch, and Incident Resolution Team

Posting Location:

• 2700 S Price Rd Chandler, AZ 85286 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location)