Technology Business Systems Consultant

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Knowledge and understanding of wire transfer processes
• Knowledge and understanding of technology support: troubleshooting technology issues with software applications
• Problem-solving skills
• Knowledge and understanding of IT processes and technologies
• Analytical skills with high attention to detail and accuracy
• Ability to identify and evaluate exposures/potential risks within an operating structure
• Ability to troubleshoot common computer software problems
• Ability to lead projects/initiatives with high risk and complexity
• Ability to mentor and train less-senior staff
• Customer service skills
• Experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skill

Wells Fargo is seeking a Technology Business Systems Consultant to join the Electronic Wire Services Production Support Team within Chief Operating Officer (COO) Shared Services.
Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Provide support for routine technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
• Use diagnostic tools to maintain, troubleshoot and restore network, hardware, software service or data to systems and escalate as appropriate to meet established service level agreements
• Resolve more complex issues and initiatives related to systems, tools, and applications used by the business or functional areas
• Assist with routine migrations from development to production, upgrades or installations. Coordinate production support and maintenance of large-scale business applications. Coordinate troubleshooting of network, hardware, software issues and resolutions with users, vendors, and internal service groups
• Assist with maintenance and updating of procedural documentation
• Support and maintain software and license links; Validate and support Architecture Lifecycle/Scope for managed products as needed
• Participate and support the Operational Readiness test with wire transfer system and Analyst Team, handle user access requests
• Assist with inquiries concerning Wire Transfer Operations and their functions

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of wire transfer processes
• Knowledge and understanding of technology support: troubleshooting technology issues with software applications
• Problem-solving skills
• Knowledge and understanding of IT processes and technologies
• Analytical skills with high attention to detail and accuracy
• Ability to identify and evaluate exposures/potential risks within an operating structure
• Ability to troubleshoot common computer software problems
• Ability to lead projects/initiatives with high risk and complexity
• Ability to mentor and train less-senior staff
• Customer service skills
• Experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at one of the work locations
• Schedule: Monday through Friday, 11am - 8pm ET, however, hours may change based on business need
• Flexibility to work in a 24/7 environment
• Holiday or weekend hours and off-shift hours may be required with short notice

Job Location:

• 1525 West W.T. Harris Blvd, Charlotte, NC

Required location listed above. Relocation assistance is not available for this position.