Technology Consulting - Experience Design Senior Lead

at  EY

OVERVIEW

• Enable the implementation of concepts, solutions and systems that have been defined through research, strategy, ideation and innovation in the experience design
• Create engaging user experiences for products and technologies, incorporating visual, content, technical and functional elements that facilitate ease of access, understanding and usage, aligning the needs of users to the priorities and values of the business to the priorities and values of the business

THE OPPORTUNITY

EY is looking for Experience Design Senior Manager / Lead to join our Digital team in the execution of clients’ assignments in the areas of:

• Digital Product Design
• Customer Experience Strategy
• User Experience Design
• User Interface Design

WHAT WE LOOK FOR

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

YOUR KEY RESPONSIBILITIES:

• Lead a team to create world-class user experience and translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Facilitate the client’s product vision by researching, analysing customer data, user-testing experiences, user interviews and market validation.
• Identify business and design problems, devise elegant solutions, and make strategic suggestions related to functions and features.
• Responsible for the effective management and delivery of complex processes, solutions and/or projects, maintaining focus on quality and risk management, while navigating operational and organizational dynamics.

OTHER CONSULTING & LEADERSHIP RESPONSIBILITIES:

• Provides leadership and direction up to and including Managers across multiple activities. Leads teams with broad visibility to achieve performance objectives
• Provides deep insight in a function or specialism through analysis and knowledge of best practices to solve complex problems, drive thought leadership and innovation
• Establish relationships with client personnel at appropriate levels and consistently deliver quality client services.
• May be accountable for the budget, delivery and performance of complex processes, solutions and/or projects to achieve performance objectives
• May be responsible for building and managing client relationships, revenue generation and/or managing commercial relationships.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Minimum 10 year of recent relevant work experience in digital or technology initiatives management or implementation, preferably in a business consulting role with a leading management consultancy organization
• Strong leadership skills and experience in managing design projects