Technology Enablement - Onboarding - IFM Analyst

at  US AMRJones Lang LaSalle Americas Inc

Role Requirements:

• Support the IFM Lead with the following:
• Support tasks related to Client Transitions for new JLL IFM accounts, expansions or renewals as required utilizing JLL Corporate Services standard processes and best practices as required.
• Participate in MSA review with AD, Account and Transition Teams, ensure IFM SOW delivered as required.
• Collaborate with Product/Service Leads to identify foundational transition items as required to support IFM SOW.
• Communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria.
• Identify, document, and share Account “go forward” Foundational expectations” to include as required:
• Operational Manuals
• Roles and Responsibilities
• Program Development such as Preventative Maintenance, EHS, BCP, and procedures i.e. MOP/SOP
• Collaborate with Platform/CSTMO/Product Owners/Service Leads to identify post go-live resources as required to support IFM SOW

QUALIFICATIONS

• 5 + years’ experience in Facilities Program Management across multiple functional areas with deep technical knowledge of Facility/Account Management.
• Must have excellent leadership, team management and relationship building skills.
• Detail driven and oriented with ability to drive results through Deployment Team.
• Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals
• Self-directed, with the ability to work independently and manage communications up and down in the organization.
• Highly skilled in time management to facilitate involvement in multiple projects.
• Excellent business and communication skills (written and oral)
• Leadership qualities such as conflict/issue resolution skills
• Multi-tasking abilities with strong organizational skills
• Excellent business and communication skills (written and oral) with Advanced Computer skills in Microsoft Project, Excel, Word, Power Point.

• Support the IFM Lead with the following:
• Support tasks related to Client Transitions for new JLL IFM accounts, expansions or renewals as required utilizing JLL Corporate Services standard processes and best practices as required.
• Participate in MSA review with AD, Account and Transition Teams, ensure IFM SOW delivered as required.
• Collaborate with Product/Service Leads to identify foundational transition items as required to support IFM SOW.
• Communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria.
• Identify, document, and share Account “go forward” Foundational expectations” to include as required:
• Operational Manuals
• Roles and Responsibilities
• Program Development such as Preventative Maintenance, EHS, BCP, and procedures i.e. MOP/SOP
• Collaborate with Platform/CSTMO/Product Owners/Service Leads to identify post go-live resources as required to support IFM SO