Technology Operations Analyst

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of information security analysis experience and or technology background

Desired Qualifications:

• Experience in facilitation and provisioning tools, such as, SIMBA/AIMS/ART
• Experience with Jira
• Excellent customer service skills to handle escalations
• Good verbal, written, and interpersonal communication skills.
• Strong problem solving skills
• IAM (Identity and Access Management) experience
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively, as well as independently, in a team environment.
• Strong, clear and concise written and oral communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Ability to learn and assimilate information from multiple people and sources.
• Ability to quickly learn business operations and processes.
• Understanding of Role Based Access Control (RBAC) methodology is preferred.
• Proven experience in identifying and resolving customer and production issues

Wells Fargo is seeking a Technology Operations Analyst in technology that will support the Wells Fargo Advisors system access requests. Resource is responsible for processing expedited requests to ensure business continuity for high-risk, high revenue generating job functions such as Financial Advisors and their support staff. This business brings in books of business totaling millions of dollars to Wells Fargo with direct external customer contact.

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of information security analysis experience and or technology background.

Desired Qualifications:

• Experience in facilitation and provisioning tools, such as, SIMBA/AIMS/ART
• Experience with Jira
• Excellent customer service skills to handle escalations
• Good verbal, written, and interpersonal communication skills.
• Strong problem solving skills
• IAM (Identity and Access Management) experience
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively, as well as independently, in a team environment.
• Strong, clear and concise written and oral communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Ability to learn and assimilate information from multiple people and sources.
• Ability to quickly learn business operations and processes.
• Understanding of Role Based Access Control (RBAC) methodology is preferred.
• Proven experience in identifying and resolving customer and production issues.

Job Expectations:

• This position offers a hybrid work schedule
• Ability to travel up to 10% of the time
• This position is not eligible for Visa sponsorship

Locations:

• 300 S Brevard St, Charlotte, NC 28202
• 2600 S Price Rd, Chandler, Arizona 85286
• 550 S 4th St, Minneapolis, Minnesota 55415