Technology Operations Associate

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months of call center experience
• 6+ months of technical troubleshooting experience
• 6+ months of Microsoft Office suite experience such as PowerPoint, Excel, Outlook and Wor

Desired Qualifications:

• Knowledge and understanding of secure multi-protocol transmission services, to include account administration and troubleshooting
• Knowledge and understanding of TCP/ IP (Transmission Control Protocol/Internet Protocol)
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively listen and elicit information
• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
• 6+ months of experience using ticket tracking tools for change management, problem and incident managemen

Wells Fargo is seeking a Technology Operations Associate to join our Technology organization and be part of our Chief Technology Office. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Assist internal and external callers with transmission technical issues
• Determine the impact of changes made to existing hardware, software, and schedules
• Review tactical issues, policies or procedures for which answers can be quickly obtained
• Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
• Monitor all the scheduled batch jobs and work on fixing in case of failures
• Audit complex critical systems delivery for business processes
• Determine the impact of new products and tools implementation across the business and mitigates potential issues
• Reduce the impact of application and infrastructure failures on business delivery
• Present recommendations for resolving more complex situations
• Provide technology information managers, functional colleagues and stakeholders

Required Qualifications:

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months of call center experience
• 6+ months of technical troubleshooting experience
• 6+ months of Microsoft Office suite experience such as PowerPoint, Excel, Outlook and Word

Desired Qualifications:

• Knowledge and understanding of secure multi-protocol transmission services, to include account administration and troubleshooting
• Knowledge and understanding of TCP/ IP (Transmission Control Protocol/Internet Protocol)
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively listen and elicit information
• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
• 6+ months of experience using ticket tracking tools for change management, problem and incident management

Job Expectations:

• Work schedule is Sunday - Wednesday or Wednesday - Saturday
• Ability to work weekends and holidays as needed or scheduled
• Ability to work additional hours as needed
• Flexibility to work in a 24/7 environment
• Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting Locations:

• 1305 West 23rd St - Tempe, Arizona 85282
• 1301 Solana Blvd - Westlake, Texas 76262
• 3075 Loyalty Cir - Columbus, Ohio 43219
• 1801 Park View Dr - Shoreview, Minnesota 55126