Technology Product Support Delivery Manager

at  JPMorgan Chase Co

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
The Global Technology (GT) Product Tooling product line has a mission to deliver integrated tools for product-aligned teams Firmwide at JPMorgan & Chase. We have a vision that joining efforts to create tools maximizes agility and value delivery. Our portfolio includes tools for capturing customer needs, defining strategy and roadmap, managing dependencies, OKRs, release communications, product lifecycle, and more.
As a Product Delivery Manager in Global Technology (GT) Product Tooling, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Good understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Bachelor’s Degree in IT Customer Support, Software Engineering or related technical field
• Minimum 2+ years’ experience in an IT customer facing role
• Excellent written and oral communication skills
• Proven analytical and prioritization skills
• At least two of the following: Tableau, Splunk, scripting or programming experience
• Expertise with Jira Software and Microsoft Office suite programs
• Working knowledge of Agile delivery techniques, in particular scaling frameworks

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proven knowledge of Jira Align and Confluence
• Certification in one or more Agile/Scrum methodologies or scaling frameworks
• Coaching, Facilitation and Teaching skills

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develops a deep understanding of our Product Tooling portfolio capabilities and configurations
• Learns how our tools integrate with various systems and ways of working
• Stays abreast of new Agile tools and techniques, methods, and strategies
• Brings industry best practices and innovative ideas to the team, implementing fit-for-purpose improvements
• Gains insight into how tooling in general compliments or hinders digital transformation in a large organization
• Joins a dedicated team in rapid evolution and transformation; learn, adapt, support, and fill gaps where needed