Technology Service Analyst (f/m/x) [Job Profile: Technology Service Analyst]

at  Deutsche Bank

LOCATION – FRANKFURT

The heart of Deutsche Bank’s client business is the Corporate Bank (CB), a market leader in cash management, trade finance and lending, securities services, and trust and agency services. We focus on the treasurers and treasury departments of corporate and commercial clients and financial institutions around the world and, thanks to our universal expertise and global network, can offer truly integrated and effective solutions.
In Technology Services, we are responsible for implementing the business vision and strategy on a global level, with a focus on achieving consistent operational excellence and customer/user satisfaction through industrialization, price/value options, and leveraging greater automation and use of technology. To achieve our goals, we are looking for a Technology Service Analyst (m/f/d)

REQUIRED SKILLS (YOUR SKILLS AND EXPERIENCE)

• 3-5 years experience in IT in large enterprise environments, particularly in controlled production environments or in financial services technology in a customer facing role.
• Good experience in supporting production applications and ITIL practices.
• Good understanding of application support and/or development and complex IT infrastructure (UNIX, database, middleware, cloud, MQ etc.).
• Very good working knowledge of databases (Oracle/MSSQL etc.) including working experience in writing SQL scripts and queries.
• Very good practical experience with UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, automation tools (RPA, Workload, Batch)
• Experience with application performance monitoring tools – Geneos, Splunk, Grafana and New Relic, as well as planning tools
• Experience with cloud technologies (preferably GCP) is welcome.

• Second level support for the applications as part of the tribe, communicating with key stakeholders and team members around the world
• Main point of contact for the application suite in the functions of incident, problem, change, release, events, capacity and continuity.
• Escalation, management and communication of major production incidents
• Working with development teams to hand off new applications and escalate issues to the third level
• Conduct technical analysis of the platform to identify and resolve performance and resilience issues.
• Ensure that all BAU support requests from the business are handled with priority and within the agreed SLA and that all application stability issues are addressed.
• Drive continuous improvement
• Perform real-time monitoring to ensure application SLAs are met and application availability (uptime) is maximized
• Support the process to approve all new releases and production configuration changes, keep stakeholders updated and perform all release tasks assigned to support.