Technology Service Analyst

at  Perkins Coie

Job Description:
Empower Our Team. Deliver Exceptional Support.
Perkins Coie, recognized as one of Fortune’s “100 Best Companies to Work For” for over 20 consecutive years, is seeking a skilled Technology Service Analyst to join our Service Desk team. In this role, you’ll be the friendly face of IT, providing top-notch support to our users while ensuring our technology infrastructure runs smoothly. You’ll troubleshoot issues, manage IT assets, and even help support our audiovisual systems to help our teams collaborate effectively. This is a hybrid role, requiring you to be in the downtown Seattle office everyday for your first three months, and then switch to several days a week with flexibility for remote work. Occasionally, you’ll have the opportunity to travel to support other offices and projects, expanding your impact across the firm.

What You’ll Do

• End-User Support Champion: Be the go-to person for resolving user issues. You’ll quickly diagnose and fix problems, provide clear updates, and escalate complex issues as needed.
• Asset Management Guru: Take charge of our IT assets, from deployment to end-of-life management. You’ll help ensure accurate inventory, handle equipment disposal, and keep everything organized.
• AV Support Assistant: Our Seattle office has a dedicated AV Support Team, but you’ll occasionally be requested to assist troubleshoot issues, provide meeting support, and collaborate with our AV team for seamless events when needed.
• Tech Trainer: Onboard new staff members and conduct IT training to empower users. You’ll also help identify training opportunities to help everyone work smarter, not harder.
• Communication Liaison: Keep everyone in the loop! You’ll provide regular status updates, draft knowledgebase articles, coordinate with Tier 3 IT teams, and ensure office leadership is informed about trending issues.
• Occasional Travel: Embrace the opportunity to travel to other offices, providing onsite support and collaborating on exciting projects.

What You Bring

• Tech Savvy: Solid knowledge of Microsoft Windows 10 and 11, Microsoft Office 365, macOS, and mobile devices.
• Problem Solver: Ability to quickly diagnose, prioritize, and resolve issues, even under pressure.
• People Person: Exceptional communication and customer service skills, with the ability to handle even the trickiest situations with grace.
• Adaptable and Proactive: Eager to learn new technologies and stay ahead of the curve. You take initiative and thrive in a fast-paced environment.
• Experience: 3+ years in a technical support role or equivalent knowledge of standard PC hardware and software.
• Bonus Points: Experience with ServiceNow.
• Certifications: CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator Associate, or ITIL certifications are a plus.

Why Perkins Coie
At Perkins Coie, we value collaboration, innovation, and a commitment to excellence. We offer a supportive and inclusive environment where you can grow your skills and advance your career. Our consistent recognition on Fortune’s “100 Best Companies to Work For” list is a testament to our dedication to creating a positive and rewarding workplace. We are committed to fostering a diverse and inclusive workplace, and we encourage applications from all qualified individuals.
Join our team and help us deliver exceptional IT support!
At Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing
diversity and inclusion both within the firm and throughout our collective communities. Work with one of the
100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals.
This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. More information regarding benefits and programs may be found
here.
This position may be filled in the following location(s). The compensation depends on qualifications and experience.
Washington State compensation range: $70,520 to $109,800 annuall

• End-User Support Champion: Be the go-to person for resolving user issues. You’ll quickly diagnose and fix problems, provide clear updates, and escalate complex issues as needed.
• Asset Management Guru: Take charge of our IT assets, from deployment to end-of-life management. You’ll help ensure accurate inventory, handle equipment disposal, and keep everything organized.
• AV Support Assistant: Our Seattle office has a dedicated AV Support Team, but you’ll occasionally be requested to assist troubleshoot issues, provide meeting support, and collaborate with our AV team for seamless events when needed.
• Tech Trainer: Onboard new staff members and conduct IT training to empower users. You’ll also help identify training opportunities to help everyone work smarter, not harder.
• Communication Liaison: Keep everyone in the loop! You’ll provide regular status updates, draft knowledgebase articles, coordinate with Tier 3 IT teams, and ensure office leadership is informed about trending issues.
• Occasional Travel: Embrace the opportunity to travel to other offices, providing onsite support and collaborating on exciting projects