Technology Service Manager

at  BAE Systems

Job Title: Technology Service Manager
Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Circa £55,000

YOUR SKILLS AND EXPERIENCES:

Essential:

• A good understanding and appreciation of the ‘consumer’ perspective – you’ll champion UX within the team and understand what our clients need from the team to deliver and enhance their service
• You will have a good understanding of BAE finance systems (IBP) and will be the ‘go to’ person in the team for financial queries
• A good understanding of ITIL process and service management are essential and you will influence client groups in driving them towards a more ITIL based service management framework
• Passion for doing things differently by challenging the norm and inspiring others to do the same through facilitating a culture of trust openness and honesty
• You will have experience within APM or Agile or other delivery methodology

Desirable:

• Relevant software exposure Inc. ServiceNow / Crown Workforce Manager
• AGILE / APM / Prince 2 / ITIL Service Management

• Taking responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance, and effective use of specific technology services
• Leads the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met
• Ensures adherence to relevant policies and procedures
• Ensuring that processes and practices are aligned across teams and providers to operate effectively and efficiently. Monitors the performance of technology services
• Provides appropriate status and other reports to managers and senior users