Technology Specialist Co-op/Internship (Summer 2025)

at  British Columbia Investment Management Corporation BCI

Closing date: January 30, 2025
Use your passion for technology and computer skills in a fast-growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist co-op student/intern for the Summer 2025 work term (May to August) to support the Customer Support Services (Technology Help Desk) and IT Service Management teams in improving their business processes and workflows.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $250.4 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of
Canada’s Top 100 Employers
and
BC’s Top Employers
. These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.
The Technology Specialist co-op student/intern will work within our Technology Department. This is a great opportunity for you to learn and apply your knowledge to support and implement technology improvement initiatives driven by Customer Support Services Team.

REQUIRED SKILLS

• Bachelor’s degree or diploma in Computer Science or a related field
• Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders
• Basic knowledge of IT service management practices including request management, incident management and knowledge management
• Excellent customer-service, listening, communication skills and problem-solving skills
• Excellent interpersonal and collaboration skills, and the ability to work with technical and non-technical stakeholder groups
• Strong written communication skills and the ability to develop documentation for internal audiences at multiple levels of the organization
• Understanding the importance of writing procedures to guide a specific set of steps for end users
• Strong ability to listen and check for understanding through meeting minutes and requirements, process diagrams, etc.
• Baseline understanding of MS Windows, Active Directory and Azure infrastructures
• Strong Office 365 skills
• Ability to use Excel, PowerPoint, Word, and Outlook
• Experience with ServiceNow and JIRA is an asset

• Evaluate IT processes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, maturity assessments and reviews
• Document business processes and create playbooks/procedures that will be applied to the ServiceNow technology Knowledgebase in support of continuous improvement and/or projects
• Submit requests to assist with continuous improvement activities
• Define specific initiatives aimed at improving IT services and processes, based on the results of service reviews and process evaluations
• Verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary
• Measure, report and communicate on IT service improvement initiatives
• Collaborate with Technology Service Desk Team on day-to-day operations