Technology Strategy & Transformation- Op Model Senior Manager

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

THE OPPORTUNITY

We currently are seeking for an experienced Senior Manager in Technology Strategy & Transformation. Our Technology Strategy & Transformation Consulting team is focused on helping clients create their technology vision, deliver on technology enabled business outcomes such as improving business performance or accelerating operational efficiency, transforming employee or customer experiences, all while managing risk and complex stakeholder landscapes. As a Technology Strategy & Transformation professional, you’ll engage with business and government leaders to provide insights and strategic advice for Technology Transformation across organizations. We value your professional development by providing opportunities for you to learn, connect, and grow in our inclusive, purpose-driven, and expertise-sharing environment across the global EY network. If you are looking for a tech-focused, collaborative, and exciting environment and the opportunity to focus on all things in business technology, this could be your role!

We are looking for candidates with experience in Technology Strategy and Digital / Technology Operating Model transformation to lead clients to:

• Conduct strategic technology planning aligning to the clients’ business objectives. This includes defining the technology strategies, plans, roadmaps, business cases, budgets, etc. to inform executive level priorities and decision making for technology at the client organization.
• Identify, shape, and define the use of mature (e.g. ERP, data & analytics) and emerging technologies (e.g.AI, AR/VR) to create business value for the client organization.
• Understand the clients’ current technology operating model through objective assessment of their capabilities – including talent, sourcing, processes, and technology landscape
• Transform the clients’ digital/technology operating model in-line with their vision, based on detailed options and recommendations, utilizing appropriate modern delivery methods such as Agile, DevSecOps, Product Management, Citizen Development and/or Modern Workforce concepts
• Build on recommendations with execution roadmaps and plans that resonate with clients as applicable, viable and executable
• Develop the necessary organizational design by developing org structures, job profiles that will help realize the transformation and attract the necessary talent
• Work more effectively by developing the modern methods, practices and processes and shifting mindset and behaviours (e.g. agile mindset) to support new ways of working that will enable the technology functions to enhance their performance, driving enhanced business value
• Define the governance and processes that will enable the technology function to perform their role moreeffectively in future
• Position technology to explain and align the services provided to the organization capabilities and business results, supporting the evolution from cost management to value chain support and creation
• Position technology to drive business value and innovation through understanding applicable trends and making informed recommendations to the client based on this assessment
• Understand the degree and cadence of change through the development of strategic roadmaps and change plans, that take account of the need for technology functions to run, grow, and transform

SKILLS AND ATTRIBUTES FOR SUCCESS:

• Strong interpersonal, communication, workshop facilitation, and presentation skills
• Advanced ability to craft compelling communications (story-telling) combined with the flexibility to adapt to the voice of the customer
• Strong ability to manage and execute on end-to-end deliverables
• High-level of autonomy, and ability to self-direct the completion of work, and provide and manage others in project delivery
• Act as a subject matter expert to engagements and team members for field for expertise in Technology
• Strategy & Transformation
• Strong critical thinking and analytical mindset in terms of taking abstract questions and issues and structuringthem into manageable work streams
• Comfortable working with ambiguity and able to thrive in dynamic environments
• Demonstrated consistency in values, principles, and work ethic
• Strong project management skills and delivery of quality services
• Knowledge and passion for strategy, innovation, and technology in business with an ability to quickly learn and understand various sectors and subject matters to apply this insight to clients
• Strong ability and proven experience in building and developing a high performing team/culture
• Passion for learning about the latest trends surrounding technology and how integrated to the client’s technology landscape to drive value

YOUR KEY RESPONSIBILITIES

Your role as a Senior Manager will be as a leader and trusted advisor to create meaningful impact with EY’s global clients. An important part of your role will be to actively develop and lead internal and external relationships. You will lead and manage business opportunities which lead to EY engagements. Similarly, you will lead and manage
projects, demonstrate commitment to high quality work products, anticipate and identify risks within engagements, and enable actions to mitigate, escalate, or resolve any issues. As an influential member of the leadership team, you’ll help to create a positive learning culture and coach, counsel, and develop team members to support their development.

The following are key activities for the role:

• Demonstrate an applied understanding in technology and business strategy concepts, business/technology transformations, operating models, service delivery transformation all while considering the disruptive technology trends (e.g. DevOps, Agile, AI/ML, Cloud, APIs, product management, human centered design) which are prevalent in today’s economy.
• Lead the delivery of quality services by demonstrating excellent client service such as establishing plans and objectives, adopting strong program/project management, focusing on delivery of client business priorities, managing expectations of outcomes, scope, budget, and implementing practices to achieve high quality deliverables within expected timeframes. Lead the engagement team as the direct point of contact to serve clients and keep key stakeholders informed about progress, risk management and expected outcomes.
• Lead, develop and maintain productive relationships with client executives and management and foster relationships within the firm across various areas of the global EY network to serve client needs.
• Demonstrate high level of professional and technical knowledge and quickly assimilate new knowledge and relevant research to help solve complex business problems. Understand the client’s industry and recognize key performance drivers, industry and business trends, and current developments in consulting services capabilities. Additionally, get involved in the development of points of view, thought leadership, business development and market opportunities.
• Lead new business opportunities by understanding and communicating EY’s capabilities and services, and how we can drive impact with clients. This includes leading business development activities (e.g. respondingto RFPs, preparing proposals, contracts, building relationships with clients, conducting sale of new business, develop relationships with partners and tech ecosystem, establishing new relationships between a client/prospect and EY counterparts across the firm).
• Lead practice and people development including the development of the practice Technology Strategy & Transformation capabilities, creating a positive team environment and leading management efforts such asrecruitment.
• Execute the highest standards of engagement management to enable EY to deliver quality outcomes for clients, through developing and managing the project plan, managing engagement economics, and complying with all relevant quality and risk management procedures.

TO QUALIFY FOR THE ROLE, YOU’LL HAVE:

• At the Senior Manager level, a minimum of eight years’ experience with a consulting firm offering management and/or technology related services or a successful track record in technology strategy and transformation related initiatives, in a client-facing or advisory/project/transformation role within an organization, with preference for individuals who have additional professional experience delivery technology transformation/supporting internal strategy development
• Experience in leading the delivery of a variety of technology related strategy and transformation projects as described in the ‘opportunity’ section above
• Experience leading, managing, and delivering projects in a technology/digital environment, managing both external clients/stakeholders and internal leaders and project teams