Technology Support Engineer, Brussels

at  Takeda Pharmaceutical

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

THE FUTURE BEGINS HERE:

At Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet. To make that happen, we need your help.
Grow your data and digital skills, create, and enhance solutions for patients around the globe, and help us create a data and digital-forward Takeda.
This is a unique opportunity to become the heart of our internal innovation engine. Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
The Opportunity:
As our successful Technology Support Engineer, you will support solutions engineers on one or more software applications.
You will participate and execute technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas: End User Support, Hardware troubleshooting and repair, Operating systems and software, and Tools and processes.

Key Responsibilities and Objectives:

• Assist solution engineers with one or more software applications.
• Participate in the analysis of technical standards, the implementation, and the evaluation of small-scale solution projects within their area of technical expertise:
• End-user support
• Hardware troubleshooting and repair
• Operating systems and software
• Tools and processes
• Investigate issues, analyze solutions, and implement technical changes for small-scale projects.
• Analyze requirements, maintain, test, debug, and integrate application components.
• Support decision-making regarding guidelines and policies, possibly seeking assistance from others.
• Conduct technical analysis and design, modify or configure software and hardware solutions according to Takeda standards, typically within a defined project framework.
• Provide application software development services or related technical support for solution maintenance or defined projects.
• Contribute to business solution deployment to production, manage IMACD processes for End User Equipment, and IT Asset Management.
• Serve as local hands-on support for managed IT infrastructure and End User Equipment.
• Offer support for meeting rooms and events.
• Ensure successful implementation of system improvements.
• Develop and maintain support documentation in line with Takeda’s Quality Management System (QMS), Software Development Life Cycle (SDLC), and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
• Work under moderate guidance and direction.
• Understand key IT and Business objectives and goals, applying this knowledge within their role.
• Provide regular updates on planned initiatives and reports on technology operations and projects.
• Ensure data accuracy in managed services.

REQUIRED SKILLS AND QUALIFICATIONS:

• 1 to 3 years of relevant experience.
• Good oral and written communication skills, with analytical and problem-solving abilities.
• Fluency in English and local languages (Dutch and/or French) at a professional conversational level is a plus.
• Efficient time management and task coordination in a global IT environment.
• Ability to acquire working knowledge of IT solutions and develop subject-matter expertise.
• Professional training in Computer Science.
• Commitment to continuous skill development and proactive ownership.
• Excellent customer management skills.

Preferred Skills and Qualifications:

• Bachelor’s, Master’s, or middle school associate degree, or an equivalent qualification, in one or more related IT disciplines.
• Knowledge of ITIL.

Travel Requirements:

• This position is not eligible for telework.
• Travel to other Takeda sites may be required on an exceptional basis.

What Takeda can offer you:

No investment we make pays greater dividends than taking good care of our people. We offer you:

• A meaningful career, grounded in our values.
• Continuous professional growth and global careers
• A diverse and inclusive network of colleagues
• A collaborative culture encouraging an entrepreneurial spirit and agile thinking
• A comprehensive salary and benefits package

• Assist solution engineers with one or more software applications.
• Participate in the analysis of technical standards, the implementation, and the evaluation of small-scale solution projects within their area of technical expertise:
• End-user support
• Hardware troubleshooting and repair
• Operating systems and software
• Tools and processes
• Investigate issues, analyze solutions, and implement technical changes for small-scale projects.
• Analyze requirements, maintain, test, debug, and integrate application components.
• Support decision-making regarding guidelines and policies, possibly seeking assistance from others.
• Conduct technical analysis and design, modify or configure software and hardware solutions according to Takeda standards, typically within a defined project framework.
• Provide application software development services or related technical support for solution maintenance or defined projects.
• Contribute to business solution deployment to production, manage IMACD processes for End User Equipment, and IT Asset Management.
• Serve as local hands-on support for managed IT infrastructure and End User Equipment.
• Offer support for meeting rooms and events.
• Ensure successful implementation of system improvements.
• Develop and maintain support documentation in line with Takeda’s Quality Management System (QMS), Software Development Life Cycle (SDLC), and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
• Work under moderate guidance and direction.
• Understand key IT and Business objectives and goals, applying this knowledge within their role.
• Provide regular updates on planned initiatives and reports on technology operations and projects.
• Ensure data accuracy in managed services