Technology Support Engineer

at  Takeda Pharmaceutical

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JOB DESCRIPTION

Technology Support Engineer
Location: Zurich, Switzerland

KEY ACCOUNTABILITIES:

• Investigates issues, analyses solutions, and implements technical changes on small projects.
• Analyses requirements, and maintains, tests, debugs, and integrates application components.
• Supports on making decisions on guidelines and policies and may look to others to help in the support of making decisions.
• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
• Provides application software development services or related technical support in solutions maintenance or in a defined project.
• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
• Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
• Support on meeting rooms and meeting events
• Ensures that system improvements are successfully implemented.
• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies, and procedures.
• Works under moderate guidance and direction.
• Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
• Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
• Ensure data accuracy on managed services.

REQUIRED SKILLS AND QUALIFICATIONS:

• Associate degree or equivalent.
• 1 to 3 years of relevant experience.
• Good oral and written communications skills, with analytical and problem-solving skills.
• Ability to write and speak in the English and local language.
• Efficient time management and coordination of tasks, working in a global IT environment.
• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
• Professional vocational training in Computer Science.
• Work continuously to enhance own skills and take proactive ownership.
• Excellent customer management skills.
• Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Please refer the Job description for details