Technology Support III - Senior Associate - (Unix/Python)

at  JPMorgan Chase Co

JOB DESCRIPTION

This position is for an experienced applications support resource that will be tasked to demonstrate technical and operational expertise in the Electronic Commodities, Currencies exchange and FX Options businesses of JPMorgan. This role requires working as part of Production Management team, which works closely with both Technology and Business partners to ensure the timely analysis and resolution of issues raised on a day to day basis. The businesses deals in a range of activities including trading of different financial instruments with the help of several integrated applications.
This role is part of the eCCEM Production Management group. The business and application suite is complex in nature and requires very strong technical skills to successfully support the proprietary technology. The key success criteria are: day-to-day support of trade processing / risk / market data problems, application releases, management of crisis events and monitoring and hygiene as well as ability to be able to drive change and embrace devops through automation and tooling.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
• Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
• Support application release deployment activities into the production environment.
• Develop strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain.
• Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
• Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
• Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.
• Continuously collaborate and partner with various development and engineering team to improve system, flow and environments.
• Identify and drive incidents resolutions and proactive follow-ups to issues
• Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Unix (RedHat Linux) skills including Shell Scripting
• Database knowledge including SQL
• Programming skills (desirable): Python
• Advanced English level

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Support global applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications.
• Maintain Global relationships with various other support teams as well as business users.
• Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.