Technology Support Specialist

at  St Jamess Place

Bristol, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Feb, 2025Not Specified10 Nov, 2024N/AGood communication skillsNoNo
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Description:

St. James’s Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Bristol Office
Workplace Type: Hybrid
Employment Type: 12 month Fixed-Term Contract
Seniority: Mid-Senior Level
We are seeking a passionate Technology Support Specialist to join our Technology Operations Team in the Technology Division. The role of the Support Specialist is to provide outstanding 2nd line technical support to users throughout the SJP community. On occasion there will be a project focused requirement where location support may be necessary.
If you are an experienced 2nd line engineer with a passion for delivering excellent customer service, we would love to hear from you.

Responsibilities:

  • Resolving technical tickets via email, phone and face to face.
  • Dealing with complex tickets, recreating the problem, finding a solution and testing the outcome.
  • Coaching and training of junior team members.
  • Liaising with other SJP Technology teams and users to find solutions.
  • Investigation into root cause of issues and working towards a fix forever.
  • Creating knowledgebase articles for the team and Service Desk.
  • Managing users’ escalations and VIP tickets
  • Demonstrate the competence and knowledge required to have full permissions to make system changes.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Graduate

Proficient

1

Bristol, United Kingdom