Technology Support Technician

at  University of North Carolina at Chapel Hill

POSITION SUMMARY

This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation from high school and one year in the field of technology related to the position’s role.

• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

• Journey level requires an additional six months experience

• Advanced level requires an additional one year of experience.

REQUIRED QUALIFICATIONS, COMPETENCIES, AND EXPERIENCE

Candidates must have demonstrated troubleshooting skills and be able to solve simple technical problems with ease. Candidates must have excellent communication skills, both written and oral. Candidates must have strong customer service skills and work well in a team environment. Candidates must have demonstrated experience with both Windows and Macintosh environments.

PREFERRED QUALIFICATIONS, COMPETENCIES, AND EXPERIENCE

Prefer candidates with basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience.

PRIMARY PURPOSE OF ORGANIZATIONAL UNIT

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.