Technology Workplace Support Technician

at  EQ Bank Equitable Bank

JOIN A CHALLENGER

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World’s Best Banks 2023, 2022, and 2021 lists.

KNOWLEDGE/SKILL REQUIREMENTS:

• A college diploma in IT Computer Systems or Networks or relevant experience is required
• Higher accreditation (e.g., Bachelor of Computer Science) is an asset
• Customer-oriented and cool tempered
• Good command of Windows command line (e.g., PowerShell 4, Command Prompt)
• Working knowledge of procurement of IT equipment as well as processing invoices
• 1 – 3 years of technical experience in troubleshooting:
• Microsoft 365
• Security minded when executing all tasks
• Microsoft Excel and performance issues
• Audio / Visual Equipment / Conferencing Bridges / Webex etc.
• Various browsers such as Edge / Firefox / Chrome / Safari
• DNS and different types of records
• AD, ADFS, AAD, Group Policy, ADMX for Office and Chrome, cck2 for Firefox
• Various Microsoft Desktop operating systems including Windows 10 v1607 v1703, Mac Os Ventura.
• Various configuration Windows Server 2012/R2 and 2016/R2

PURPOSE OF JOB

This position is an entry level with 1 to 3 years of work experience. The Technology Workplace Support Technician manages the company’s software (Enterprise Banking Software, Paperless System and Microsoft Suites) and hardware (desktops, servers, smartphones, and audio/visual equipment). Plus working with external service providers to install and maintain the company’s technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of Bank employees.

WHAT WE OFFER [FOR FULL-TIME PERMANENT ROLES]

\uD83D\uDCB0 Competitive discretionary bonus
✨ Market leading RRSP match program
\uD83E\uDE7A Medical, dental, vision, life, and disability benefits
\uD83D\uDCDD Employee Share Purchase Plan
\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one
\uD83C\uDFDD Generous vacation policy, personal days and even a moving day
\uD83D\uDDA5 Virtual events to connect with your fellow colleagues
\uD83C\uDF93 Annual professional development allowance and a comprehensive Career Development program
\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you