TechOps and IT Support Engineer

at  Pockit

About us
We’re a lively, diverse and international team in the FinTech space, based across offices in London, Newcastle and remote teams in central Europe and Asia. You’ll be joining a team that fosters curiosity, ambition, accountability, and resilience and we know you’ll be made to feel at home straight away. Based in Newcastle City Centre, the role would offer some flexibility to work remotely in line with business needs.

The role in summary

• Monitor and maintain physical endpoints.
• Monitor and manage IT assets.
• Manage the physical setup in UK office workspaces (Newcastle and London).
• Troubleshoot and perform repairs and upgrades as necessary.
• Procure hardware and software
• Automate access management and provisioning of endpoints configurations
• Administer SaaS tools and Vendor portals including MS Office 365, Exchange Online, Intune, Sharepoint, Google Workspace and others.
• Manage access controls in line with internal and industry security policies and procedures.
• Provide technical help desk support to business users, via Helpdesk Portal (50-60 users).
• Maintain and continuously improve the IT support knowledge database.
• Onboard and offboard internal users.

In return, we offer a close-knit family feel environment, where we work together collaboratively in the interests of the business and our aims and goals. As a scale up business, it’s an exciting ever-changing environment perfect for an ambitious person looking to develop and grow in a diverse and inclusive environment.

What’s in it for you?

• Competitive basic salary
• Holidays – 25 days from start, increasing with every complete year to reach max of 30 (+ Bank Holidays)
• Monday to Friday (37.5hrs)
• Share Options
• Healthcare Cash Plan
• Perkbox, with gifted Flexi-Points every month
• Life Assurance
• Salary Exchange Pension Scheme
• Company Sick Pay
• Employee Assistance Programme
• Enhanced family policies
• Additional paid time off; Moving Days and Sabbaticals
• Hybrid working arrangements

You would be ideally suited for us, and us for you, if you have…

• Proven experience in IT support and endpoint management, ideally in a distributed environment.
• Excellent problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
• Proficiency with endpoint management tools, scripting languages (e.g., PowerShell, Python, etc.), and automation platforms.
• Strong understanding of IT security principles, hardware configurations, and common operating systems (Windows, macOS, Linux).
• Basic knowledge of networking and administration of VPNs

Read more about us…
Founded in 2014, Pockit offers digital accounts via a mobile app, with the ambition to “build a better banking alternative for customers left behind by high-street banks”. Our app enables users to store and spend money through a prepaid card, manage their finances and send money in the UK and abroad.
Already serving over 900,000 customers throughout the UK, Pockit’s no-fuss current account offers everything you’d expect from a bank, like contactless Mastercard®, domestic and international transfers, direct debits, ability to pay in with cash at “virtual” branches, and lots more.
Pockit helps to change a person’s relationship with their money for the better. Whether it’s by making shopping easy, rewarding and stress free with Apple and Google Pay support, 1% cashback and automatic purchase protection or by helping people be paid early so they can stay in black at the end of the month. What’s more, Pockit helps you build for the future by making credit building easy

• Monitor and maintain physical endpoints.
• Monitor and manage IT assets.
• Manage the physical setup in UK office workspaces (Newcastle and London).
• Troubleshoot and perform repairs and upgrades as necessary.
• Procure hardware and software
• Automate access management and provisioning of endpoints configurations
• Administer SaaS tools and Vendor portals including MS Office 365, Exchange Online, Intune, Sharepoint, Google Workspace and others.
• Manage access controls in line with internal and industry security policies and procedures.
• Provide technical help desk support to business users, via Helpdesk Portal (50-60 users).
• Maintain and continuously improve the IT support knowledge database.
• Onboard and offboard internal users