Técnico de Soporte en Sitio- CDMX

at  DXC Technology

JOB DESCRIPTION:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace
Our DXC Modern Workplace services enables customers’ employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

ABOUT THIS ROLE

The Modern Workplace group is seeking an individual with a solid understanding of Site Support Services related to hardware and software, technical knowledge in Thermal printers, handheld scanners, structured cabling, smart hands for network and some application services.
This individual will be responsible for managing manufacturing system services for our client. Preferably this individual will have had some hands-on experience dealing with great communication skills to interact with end users.
Key Responsibilities: -

WHAT YOU´LL DO

• Proactively working and interacting with end users at client sites, managing preventive and corrective troubleshooting of our Error Proofing system (EPS) which consist in a computer station with a thermal printer that validates functionality of our customer product before shipping to the final destination.
• Active communication skills and team work to resolve any incident/request from the client.
• This position is to administrate and manage manufacturing EPS systems at one client site at Nuevo Laredo city.