Telco Business Process Consultant Customer & Industry Workflow

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Telco Business Process Consultant Customer & Industry Workflow is a functional and technical expert consulting with customers on implementing ServiceNow Customer Workflow’s solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).
Business Process Consultant brings architectural guidance and business acumen in the industry (Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

• At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable technologies. Preferably ServiceNow Customer and Industry Workflow Solutions. (Salesforce, Zendesk, Remedy, Blue Planet, Netcracker, Amdocs . Etc.)
• Minimum of 2 years of experience developing enterprise architectures, technical roadmaps.
• Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, compliance and industry standards (Ex. 3GPP, TMF, and MEF) typically found in the ecosystem.
• Experience in a wide variety of Telecommunications Networking Technologies such as 5G, Mobile Edge Computing, IP and Optical Networking, SD-WAN, Cloud and Data Center technologies, Satellite, Etc.
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Understanding of data classifications and impacts to storage and security requestions for various types.
• Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution design.
• Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies