Telechat ( Remote)

at  Gunderson Marketing

We are excited to announce an opening for the position of Telechat. In this innovative role, you will play a pivotal part in our communication strategy by engaging with clients and stakeholders through virtual platforms. The Telechat position is designed for individuals who are skilled in delivering impactful conversations while maintaining a professional and friendly demeanor. You will utilize various telecommunication tools to facilitate discussions, answer inquiries, and provide updates regarding our products and services. This role is perfect for someone who possesses excellent verbal and written communication skills, as well as a keen ability to engage diverse audiences. The ideal candidate will have a passion for helping others and a strong commitment to service excellence. As a Telechat team member, you will have the opportunity to work remotely, allowing for a flexible life-work balance while contributing positively to our organization. Your efforts will directly impact our ability to foster strong relationships with clients, creating lasting partnerships that drive our success. If you thrive in fast-paced environments and are eager to leverage technology to enhance customer interactions, we encourage you to apply for this exciting opportunity.

REQUIREMENTS

• Proven experience in a customer service or telecommunication role is preferred.
• Exceptional verbal and written communication skills with a clear speaking voice.
• Strong interpersonal skills and the ability to build rapport quickly.
• Proficient in using telecommunication software and virtual meeting platforms.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• A proactive attitude and strong problem-solving abilities.
• Availability to work flexible hours, including evenings or weekends if necessary.

• Conduct virtual meetings with clients and stakeholders to discuss their needs and concerns.
• Provide timely and accurate information about products and services during telechat sessions.
• Ensure a high level of customer satisfaction by actively listening and offering tailored solutions.
• Document conversations and follow up with clients based on established protocols.
• Collaborate with cross-functional teams to resolve customer issues effectively.
• Utilize telecommunication tools proficiently for seamless virtual communication.
• Stay updated on industry trends and company offerings to communicate effectively to clients.