Telecommunications Officer - Call Centre - Permanent Part Time

at  Sodexo Canada Ltd

SODEXO IS COMMITTED TO PROVIDING A SAFE AND HEALTHY WORKING ENVIRONMENT FOR OUR TEAM MEMBERS, CUSTOMERS, CLIENTS, CONTRACTORS, BUSINESS PARTNERS, GUESTS AND MEMBERS OF THE PUBLIC WITH WHOM WE REGULARLY INTERACT. AS A PROVIDER OF SERVICES IN MANY CLIENT LOCATIONS, INCLUDING HOSPITALS, LONG TERM CARE FACILITIES, AND SENIOR HOMES, WE REQUIRE THAT ALL NEW HIRES TO BE FULLY VACCINATED AGAINST COVID-19.

Recognized as a strategic partner, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed through over 50 years of experience. Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its more than 425,000 employees throughout the world.

Job Description

• Process very high volume of incoming and outgoing calls including assistance with patient inquiries, work order requisitions, job assignments as quickly and as efficiently as possible.
• Process and assist on incoming and outgoing calls and page all support staff and /or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.

• Must be able to initiate emergency response codes in a calm and efficient manner. • Must be confidential and tactful in the access and use of highly sensitive medical information.

• Must be able to communicate information in clear manner during life-threatening situations.
• Must possess excellent oral and written communication skills
• Must work in a team environment while dealing with diversity and conflict resolution.
• Must be able to assign work-orders using a ticketing system software.
• Must undertake other communications related duties as assigned.
• Must be at least 18 years of age and legally eligible to work in Canada.
• Must not have been convicted of a criminal offence for which a pardon has not been granted
• Must have an overall typing competency: 40 words per minutes.
• Must be able to operate various software application including: call management software, various internal databases, electronic mail and web based applications.
• Must have moderate technical aptitude to initiate technical support requests.
• Must have the ability to transmit messages through various mediums. (System, telephone, pager, device, overhead, etc.)
• Must be able to work rotating shifts (Days, Evenings, Nights & Weekends). This includes working alone.

Scheduled for the below shifts automatically in a 6-week period:

• Weekend overnights x1
• Weekend evenings x2
• Weekend morning x1
• Friday and Monday shift x1

Additional Information
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.
We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please refer the Job description for details