Telecoms Associate

at  Ubiquity

Let’s tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:

Duties

• This position is mainly responsible for the design & build of solutions for new and existing clients, while also supporting the company’s telephony infrastructure.
• You will design, configure, and look for ways to expand solutions.
• Must have experience in working with different protocols such as H.323, SIP and QSIG.
• Strong understanding of routing technologies such as BSR (Best Service Routing), Vectors & Variables.
• You will work closely with the business department to gather business requirements and to help to design

and implement solutions that meet aggressive deployment schedules.

• You will work with management to understand the requirements of a dynamic and growing business

environment as it relates to the VoIP and Call Center needs.

• Assist with the design and/or build, and implement of new solutions to meet the needs of clients that

includes call routing strategies, vectors, dial plans, etc.

• Work with vendors to design solutions based on business requirements implementing Avaya IP and TDM

telephony solutions including Communication Manager, Session Manager, SBC, gateways, Application

Enablement Services, CMS and Experience Portal.

• Work with various internal teams in support of contact center elements such as other IT teams, Project

Management, Client Solutions, Operations, WFM, and MIS, supporting them in their need while working

with the Avaya environment.

• Support the Telephony operations team in developing ACD strategies for the effective delivery and servicing

of contacts and other tasks assigned to their team.

• (When required) You will work with telephony carriers on integration of new circuits (TDM and SIP) into

infrastructure.

• Participate in LAN/WAN planning and implementation, ensuring that Voice Quality/QoS is adequately

planned for when the organization makes capacity, routing, and provisioning decisions.

• Provide proof of concept for future solutions.
• Participate in IT meetings in terms of general planning, implementations, and others.
• Assist HR in recruiting new members of the team.

Required Skills

• Required hands on experience in the area of network and telecommunications engineering including OSPF,
• BGP routing protocols, IPSec & GRE VPN tunnels, network segmentation (using Juniper & Avaya),

Firewall

• (Juniper-SRX) and VOIP routing is a must
• At least 3 years professional network engineering experience
• Must have at least 2 to 3 years hands on experience in Juniper SRX
• Must have at least 2-3 years hands on experience in Avaya
• Thorough understanding of operating systems Junos and ERS
• Experience in performing maintenance tasks on Juniper High availability environment
• Knowledge of industry standard network monitoring tools as Nagios, Icinga, Cacti, Grafana, Influx, logstash,Kibana, etc
• Knowledge of PCI standards and requirements
• Knowledge of scripting languages as Bash, etc. as a added advantage
• Experience in Network function virtualization
• Strong problem solving and logic skills required
• Willing to be flexible working on different shift schedules especially graveyard
• You have excellent people skills at all levels
• Strong English communication skills
• Familiarity with ticketing system, preferably Freshservice
• Open to working in BGC Taguig

What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self

Duties

• This position is mainly responsible for the design & build of solutions for new and existing clients, while also supporting the company’s telephony infrastructure.
• You will design, configure, and look for ways to expand solutions.
• Must have experience in working with different protocols such as H.323, SIP and QSIG.
• Strong understanding of routing technologies such as BSR (Best Service Routing), Vectors & Variables.
• You will work closely with the business department to gather business requirements and to help to desig

of contacts and other tasks assigned to their team.

• (When required) You will work with telephony carriers on integration of new circuits (TDM and SIP) int