Telecoms Engineer - Level 2

at  Ekco

About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
️ In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The role
Delivering Second Level Technical Support to meet the needs and expectations of the Radius Telecom client-base through the fulfilment of the Radius Telecom Service Level agreements (SLA). Managing install projects and added value integration solutions with other systems.
Key Responsibilities
Dealing with escalation tickets while adhering to our SLA agreements
Configuration and support of products e.g. routers, firewalls, Yealink phone systems, etc. and on occasions installation of same.
Training of clients on the telephony solutions.
Managing the cloud platform in relation to alerts, capacity requirements, etc.
Dealing with third parties to resolve issues
Consulting with current/potential clients in relation to telephony solutions and creating install/pre-sales specs.
Provide excellent customer service by telephone, email and on-site when required while keeping the client updated and informed on issues, likely resolution path and time scale
Additional duties required as the role evolves.
Key Requirements
Technical Degree/diploma or equivalent
Full driving license
Telecoms experience
Have excellent customer service skills
Be able to work as part of a busy team
Benefits/Perks
️ Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
‍️ EkcOlympics - a global activity for fun!
Learning & development - Unlimited access to Pluralsight learning platform
A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
️ Microsoft’s 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company value

Please refer the Job description for details