Telecoms Support Engineer

at  Dynamic Minds Recruitment Ltd

YOUR SKILLS & EXPERIENCE:

• Previous experience in a similar role or as a Telecoms Support Engineer.
• Familiar with ticketing platform such as Zendesk.
• Customer centric approach with 2 years’ experience in a customer service environment.
• Proactive nature with a can-do attitude.
• Successful stakeholder management ability.
• Strong commercial awareness to identify new business opportunities.
• Versatile and adaptable support engineer with the ability to prioritise and manage your workload.

YOUR RESPONSIBILITIES:

• Provide exceptional technical customer support across a wide range of business telecoms, business internet, mobile products, etc.
• Be the first point of contact for customer queries, diagnosing and troubleshooting technical issues.
• Assist customers in configuring equipment.
• Enhance the customer experience by focusing on 1 st time resolutions not average talk times.
• Collaborate with other members of the technical team to design and deliver bespoke solutions to customer specifications.
• Assisting with system updates and upgrades with minimal impact on the production environment when required.
• Ensure all queries are captured accurately and documentation is kept up to date.