Telephone Concierge/Dental Receptionist

at  City Orthodontics Pediatric Dentistry

JOB SUMMARY

We are looking for a Telephone Concierge/Dental Receptionist to work in progressive, state of the art specialist offices, with great pay and benefits (please read below). This position will be Full-Time. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

QUALIFICATIONS AND SKILLS:

• Call centre experience
• Experience with Reception/Administrative work, preferably in dental
• Must be computer proficient and learn new software easily (software’s used in our office are Dolphin, Curve and Gold)
• Excellent communication skills
• Ability to work in a fast paced environment
• Availability to work during applicable business hours
• Ability to work well with children of all ages
• English proficient in speaking and writing
• Excellent customer care skills in person and on the phone
• Must be willing to travel between multiple offices within the city

• Answering incoming calls
• Directing calls through switchboard as needed
• Receive and deliver patient messages
• Log calls and requests
• Monitor telephone operating systems
• Booking patients
• Provide excellent customer service to patients over the phone