Telephone Operator

at  Direct Funeral Services Pte Ltd

JOB DESCRIPTION

• Manage incoming calls, perform telephone screening.
• Take and pass on telephone messages promptly
• Assist internal communication issues
• Handle administrative and clerical work
• Provide administrative support to the Operations Department
• Coordinates daily operational activities
• Close monitoring of jobs and provide necessary updates to clients
• Responds to customers’ feedback and inquiries, provide good client support and maintaining a good relationship
• Prepare & process documents for submission to clients/ relevant authorities
• Ensure timely submission & generating monthly reports
• Perform general administrative duties as required
• Assist in resolving customer enquires as required
• Deliver work and service excellence at times
• Respect the deceased, support the client and uphold the company’s reputation at all times
• Other ad-hoc duties as required
  Candidates with Tele sales and call center experience prefered

Please refer the Job description for details