Telephone Operator
at Hilton
Ras al-Khaimah, رأس الخيمة, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 May, 2025 | Not Specified | 02 Feb, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Telephone Operator
A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously.
Responsibilities:
A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests’ needs or requests and reports complaints to the Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Advises defects on switchboard equipment to Supervisor
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
- Maintain Hotel Information
- Provide secretarial services for guests
- Efficient in the use of all business center equipment
- Update traffic sheets accurately
- Handle complaints promptly and follow up thoroughly on action taken
- Promote in house service and facilities
- Update airline schedules and guides the guest whenever requested
- Co-ordinate the reservations of meeting rooms
- Advise to Supervisor all stationary needs in advance
- Ensure cleanliness of work area and clean your work area prior to departing
- Report daily activities in logboo
Occupational Health and Safety Responsibilities:
- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirement
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Ras al-Khaimah, United Arab Emirates