Telephone Operator

at  Rocky Mountain Cancer Centers

Overview:
Rocky Mountain Cancer Centers, Colorado’s largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Littleton.
We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.
Salary range: $17.00-$19.50
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistant Program, PTO, holiday pay, and tuition reimbursement.

Responsibilities:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Enter navigating care tickets
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Minimum two years office experience, preferably in a medical setting.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Enter navigating care tickets
• Performs clerical duties as assigned to maintain workflow in the department