Telephone Operator

at  UPMC

Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Shift is rotating days and evening, earliest start time would be 7am, latest end time would be 11pm.

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.
• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system
• or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:
• Act 34