Telephone Triage Nurse

at  Shannondoc

CLINICAL:

• To be the first line of support to patients and callers and ensure that all service users are

treated with respect and dignity in a professional manner.

• Provide Nurse Telephone Triage and nurse consultation in accordance with the Tele Triage

nurse protocols, policies and guidelines validated by the employer. Ensuring all calls are

prioritized and triaged appropriately.

• An ability to handle emergency calls, patients and callers.
• Maintain accurate notes of all your client consultations, furthermore, ensure they are

inputted on the computerized systems utilized by the employer to record notes accurately.

• Ensure abbreviations used are those only from the employers recommended list.
• Liaise with the multi-disciplinary team in the operation of the co-operative.
• Liaise with other medical and emergency services when on duty as necessary.
• Assist in the development of the clinical standards of service for telephone triage and aim to

keep updated on all developments associated with the post.

• Participate in the development of the tele triage function and generic standards of service

within the Co-operative.

• Be available to attend courses for professional development.

REGISTERED GENERAL NURSE (RGN) WITH 3 YEARS POST GRAD EXPERIENCE

Experience in at least one of the following disciplines is required

• Accident and Emergency
• Paediatrics
• Practice Nursing
• Obstetrics
• General Medicine

Please refer the Job description for details