Telephonist

at  Serco Plc

James Cook University Hospital, Middlesbrough, TS4 3BW
Part time, 18.75 hours per week. 6 month fixed term
Salary: £22,383.00 pro-rata plus Serco benefits
Here at Serco we’re looking for experienced Telephonist/Receptionist
to join our team at James Cook University Hospital, Middlesbrough.

KEY PURPOSE:

To provide a switchboard and reception service in a high quality, efficient and cost-effective manner that meets the needs of the Trust, patients, staff and visitors. Serco provides this service 24/7, 365 days a year.
Main Accountabilites
Ensure that all switchboard and reception functions are undertaken in a professional, competent and safe manner.
Comply with the Companies policies and procedures to ensure efficient and effective service delivery.
Support the switchboard Supervisor to ensure full service is in compliance with the ISO 9002 procedures and meets performance standards.
Undertake duties as identified by the Switchboard Supervisor and Management.
Performance targets to be achieved to agreed standards.
Carry out duties including logging calls, fire alarms and cardiac arrest incidents, log and respond to alarms raised on alarm panels/VDU’s etc, logging and issuing portering requests, issuing keys.
Carry out duties on the out of hours helpdesk.
Assist in maintaining appropriate records in line with service delivery.
Ensure safe working practices are always maintained.
Ensure all switchboard and reception equipment is in a clean and hygienic condition.
Advise the Switchboard Supervisor of any issues associated with the switchboard and reception services.
Co-Operate with the Police, Fire and other emergency services as appropriate.
Report any potential Health and Safety issues or improvements.
Report any defects/issues with equipment.
Make available ad hoc Out of Hours meals for patients.

WHAT YOU’LL NEED TO DO THE ROLE:

Good standard of education required.
Basic food hygiene qualification desirable.
Customer focused
Experience of high-volume switchboard/reception duties.
Professional approach.
Computer literate.
Why Serco?
Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.