Telesales / Counter Sales

at  Lawsons

WITHAM TIMBER

Witham Timber is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 750 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.

KEY ACCOUNTABILITIES…

• Identify and Capture new Sales opportunities.
• Help to exceed branch Sales, Margins and Gross profit.
• Respond positively and effectively to customer’s needs.
• Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Positively act as the link between your branch and your customers
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Be vigilant to prevent fraud
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.

To manage and develop existing and new customer relationships, increasing branch sales and margins and enhancing the customer experience.
Working hours - 44.5 hours Monday - Friday 07.30 - 17.00 / 1 in 2 Saturdays 08.00 - 12.00