Telesales Executive

at  Rak Properties

REQUISITE QUALIFICATIONS

• Bachelor’s degree in relevant field or equivalent

EXPERIENCE REQUIREMENT

• At least 5 years of experience of which minimum 3 years must be in a position assuming similar responsibilities with a leading real estate company
• Awareness of the local and regional legal environment

SKILL SETS

• Excellent communication skills and telephone manners
• Fluency in English and at least one other language (Arabic, Russian, etc.).
• Proficient in CRM systems and quick with computers.
• Ability to thrive in a target-driven environment with strong negotiation skills.
• High performance, self-motivation, and ability to work split shifts (9:00 AM - 8:00 PM).
• Real estate background is essential.

• Respond to Inquiries: Answer calls and direct inquiries, provide information about RAK Properties, and address client needs.
• Lead Management: Ensure leads passed to the sales team are managed effectively, serving as a key part of the customer journey.
• Conversion & Incentives: Convert leads into sales and earn incentives for successful conversions.
• Customer Engagement: Understand client requirements, advise on property details, and ensure they have all the information to make decisions.
• CRM Management: Keep detailed records of client interactions and follow-ups in the CRM system (Bitrix).
• Sales Reporting: Prepare reports on sales activities, including outcomes of inquiries and lead follow-ups.
• Follow-Up: Communicate with clients to answer questions, provide more information, and close sales.
• Customer Service: Deliver excellent customer service, handling concerns or complaints to ensure a positive experience.