Telesales

at  Lawsons

ABOUT LAWSONS

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.

KEY ACCOUNTABILITIES:

• Help to exceed branch Sales, Margins, and Gross profit
• Comply with company audit requirements
• Respond positively and effectively to customer’s needs
• To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
• Source materials needed to meet customer requirements for items not stocked through the correct channels
• Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
• Deal with customer queries effectively, pleasantly and in a timely manner
• Assist in the company stock counts, ensuring stock levels are maintained and merchandised
• Build rapport, be polite and courteous to customers
• Be vigilant to prevent loss of product by theft etc.

To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.
Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.