Telesales Specialist

at  AL faeq Group

JOB DESCRIPTION:

We are looking for an enthusiastic and results-oriented Telesales Specialist to join our dynamic team in the automotive industry. The ideal candidate will be proficient in both Arabic and English, with strong communication skills to engage effectively with customers over the phone and via social media platforms. Experience in the automotive industry is advantageous.
As a Telesales Specialist, you will be responsible for promoting our products and services to potential and existing customers, driving sales, and nurturing long-term customer relationships. You will handle customer interactions through phone calls and social media, ensuring personalized solutions that cater to their needs.

SKILLS AND QUALIFICATIONS:

• Proficiency in both Arabic and English is essential.
• Proven experience in telesales or customer service roles.
• Prior experience in the automotive industry is a strong advantage.
• Excellent communication and negotiation skills, both over the phone and through digital platforms.
• Ability to build strong customer relationships and close sales.
• Familiarity with social media platforms and customer engagement tools.
• Self-motivated and goal-oriented, with a record of achieving or exceeding sales targets.
• Capable of working effectively in a fast-paced, team-focused environment.

• Reach out to potential and existing customers through phone calls to promote automotive products and services.
• Engage with customers via social media, responding to inquiries and providing support.
• Maintain high levels of customer satisfaction by delivering tailored and effective solutions.
• Meet sales targets through proactive communication and timely follow-ups.
• Keep accurate records of customer interactions and sales activities.
• Stay updated on automotive products and industry trends to effectively communicate their benefits to customers.
• Collaborate with the marketing team to ensure consistent messaging across phone and social media channels.
• Monitor customer feedback and social media engagement to enhance sales performance.