Teller ( UAE National )

at  Commercial Bank of Dubai

Description
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

EDUCATION AND EXPERIENCE:

Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.
2 to 3yrs of Retail banking experience with a good understanding of Teller / Cash Transaction

JOB PURPOSE:


Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank’s policies etc. Issue DD’s, MCs and passing Internal Transfers.

PRINCIPAL ACCOUNTABILITIES:

Work Management
Ensure the correct receipt / payment of cash and accurately credit /debit the customers account and acknowledge the receipt to the customers.
Issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.
Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval
Provide any other service as directed to support the overall banking operations of the Branch.
Take interest to cross sell or referral for Bank’s products and services to support the achievement of Bank’s targets.
Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report - less than 3 minutes
Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customer; they will also be responsible to process all Internal Transfer cheques and requests at their end only.
Check the postings carried out by the other Teller against the day’s transactions’ journal and sign on the report.
At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately
Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra